Home Delivery Report from AlixPartners

Delivery man on a bike
Image: unsplash.com

An experienced retail executive, Matthew Hamory serves as the managing director of AlixPartners in Boston, Massachusetts. Matthew Hamory provides strategic and operations-related consulting services in many areas, including consumer behavior and expectations.

The company recently released a report documenting the expectations of consumers in six major developed nations (United States, UK, China, Japan, France, and Germany) regarding same-day delivery of large items, and value-added services such as in-home assembly and installation. 

Bulky items purchases are on the rise in these countries, as well as online grocery shopping. Retailers face challenges when it comes to offering same day delivery of these items, and the in-house handling of these orders will have to be addressed in the near future. 

The larger problem, however, comes with third-party-logistics companies and their ability to handle an accelerated delivery schedule and potential in-home services. The AlixPartners report says these companies are currently not up to the task and have a lot of work to do to get where they need to be.